Participants will learn about the importance of great customer service, manage customer expectations, deal with different types of customers and how to provide customer delight, leading to customer retention, and building a new customer base. They will also understand techniques of verbal/ non-verbal communications and also skills to handle dissatisfied or angry customers and the art of service recovery.
Anyone who has any customer / stake holder interaction- whether on phone or in person, Sales, operations team, Accounts, Customer Service, Receptionist, Executive Assistant etc. The course will also help in inter department interaction for they are also internal customers and dependent on each other for smooth and efficient working together to serve the ultimate external customer.
